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    Refund Policy

    If you are not 100% satisfied with your purchase, you can return the product and get a full refund or exchange the product for another one, be it similar or not.

    You can return a product for up to 30 days from the date you purchased it.

    Any product you return must be in the same condition you received it and in the original packaging with any tags still attached. Please keep the receipt.

    Shipping & delivery

    Delivery methods
    Most of our orders are shipped using the UK postal service and professional courier companies. We print some of our products to order and aim to deliver within 7 days.

    Where we deliver
    Bounce Art delivers products to a wide variety of countries. However, we cannot guarantee that all our products can be delivered to all countries. You will be informed if we cannot fulfill your order after you specify your delivery address in the checkout process.

    Our charges
    Simply add your item to your basket and the exact calculated delivery charge will be displayed for your country of choice. Delivery prices exclude any local duties and taxes that may be payable by the customer on delivery.

    Taxes
    We are VAT registered, VAT Reg No: 849 3345 96, therefore we include VAT to our products.

    Duty
    Customers receiving goods outside United Kingdom may be liable for duty charges levied in their own country. If this happens, it's a matter between you and your local customs agency. You are responsible for any duty owed.

    Cancelling an order
    You can cancel your order at any time prior to despatch. Simply send us an email, including your order number for quick reference.